Still have questions? Send us an email at email@example.com with “On Demand Help” in the subject line. We’ll respond within 48 hours.
How do I access SENY?
SENY by Kate Weston accessible on the web now. To access SENY by Kate Weston on your mobile device, simply type in https://seny-kateweston.uscreen.io/
How does the free trial work?
Signing up for the 7-day free trial allows you to experience SENY by Kate Weston without being charged for 7 days. Once the free trial expires, you’ll automatically become a Member, and will be billed monthly or every year at the price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from all mobile devices, and you’ll also have our gratitude for your support. Please note, in regards to cancellations there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration.
I signed up for free trial, why am I going to be charged?
Free trials only last for a certain period of time before transitioning into Member accounts. You can cancel at anytime before your free trial expires to avoid being billed – but once your free trial period does expire, you will be billed monthly or every six months according to the pricing you agreed to when you activated your free trial.
How do I cancel my subscription?
Cancelling your subscription is easy. Simply login and click My Account, then select Billing. Scroll down and you'll see a Change Plan button. Click Change Plan, then click Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle.
Can I get a refund?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a semi-annual subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your six months ends. No further charges will be made once you cancel your subscription.
How do I update my credit card?
Changing your credit card information is easy. Sign in to SENY by Kate Weston, go to MY ACCOUNT > BILLING.
How do I apply a promo code to my account?
Please scroll to the link at the bottom of this page and select “Send us a message.” In the menu, there is an option to “Apply Promo Code to Account.”. Select that, type in the promo code, your email, and hit Submit. Please allow up to 1 week for this code to be applied to your account.
When signing up for your account, on the “Complete order” screen, you will see an option on the right to enter a Discount Code. Enter your code and hit “Apply”. This code will be instantly applied to your order.